Job Specification

Position: Customer Service Administrator (Traffic office)

Locations: Wirral

Hours: Monday - Friday (must be flexible regarding hours)

Salary: £20,000p/a circa

Purpose of Role.

To manage customer service and administrative function for traffic office. Responsible for ensuring office policies and procedures are undertaken and ensuring customers are advised of all service issues quickly.

• Manage Traffic Mailboxes and Pallet Track Web and Management System and respond to customers quickly

• Deal directly with customers, colleagues, suppliers either by telephone, face to face or electronically

• Responsible for ensuring customer service level requirements are achieved and customers advised of delays as required and recording all service failures for KPI and OTIF

• Management of Pallet Track operation ensuring consignments meet required service levels, monitoring and management of driver schedules

• Weekly / Monthly KPI report completion and mail to customers as required

• Management of Stock Control of office stationary and consumables

• Provision of general office support, database management and completion, e mail, telephone, fax and filing

• Ensure that the QMS confirms to ISO9001: 2015

• Ensure processes are delivering intended outcomes

• Report to Top Management on the performance of the QMS; on opportunities for improvement; on change requirements; on innovations

• Ensure the promotion of customer focus

• Ensure the integrity of the QMS is maintained

Skills and Experience

Previous Administration and Customer Service experience

Excellent Communication

IT Literate

Able to work in a fast-paced environment

Please call Nicola @ HR GO recruitment on 0151 3471110 or email nicola.evans@hrgo.co.uk