Customer Service Administrator

Start date ASAP

Location - Witham

HRGO Education are proud to be working with one of the UK's leading independent glass processors, providing superior quality, exceptional service, and product innovation. Due to the recent success and growth within the organisation they are now expanding their customer service team to assist with their ever-growing client base.

The Job role

To provide excellent customer service to over 250 regular customers, key accounts, and internal departments such as production, accounts, transport, and the sales team. Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon. Any issues should be resolved to an amicable conclusion ensuring we exceed the customer expectations.

Key responsibilities

• Vet customer orders ready for processing onto our system. This includes applying the correct delivery dates to suit our customer requirements whilst ensuring it fits in with our production dates, capabilities, and delivery areas. Vetting also entails checking the order information to ensure all information is available and visible for the front-end processing team to enable them to enter the order to avoid any processing delays.
• Remaking orders - Investigate remakes thoroughly and produce remake paperwork. Organise the necessary collection notes for any glass that needs to be returned.
• Proactively chase customers to resolve queries if they have not come back with a response. Ensuring all verbal correspondence is confirmed in writing and the system is updated with correct information.
• Fast track priority orders and liaise with production to confirm any agreed dates
• Match up delivery notes to customers paperwork and invoice daily. Investigate and find any missing delivery notes.
• Routinely speak to key accounts and regular customers to grow a productive working relationship with them.
• Maintain and investigate opportunities to develop sales with regular customers to ensure all sale opportunities are investigated

Key Skills

• Sales minded with a can do attitude
• Exceptional customer service skills - must have a friendly and positive phone manner
• Energetic, self-driven and motivated
• Excellent attention to detail
• Ability to continually multitask

If this position sounds of interest and you would like more information then the next stage is to click apply