HRGO are looking for someone with customer service or customer liaison experience for a temporary position. This is to cover a 3 months period (possible extension) to support a commercial team in a busy Customer Service department.

Key Responsibilities

• Customer liaison by telephone and email

• Maintaining good customer relations

• Answering or fielding customers telephone queries

• Maintaining client records with in the company CRM and ERP system

• Receiving customer orders, verifying pricing, packaging, product specifications, delivery and payment terms against quotations and price list

• Liaising with planners/Buyers to help schedule incoming sales orders to meet customer's needs

• Converting customer orders to works orders to instruct Production

• Maintaining ERP pricing database for customer products

• Other admin tasks as required including ad-hoc sales reports as required, customer related requests of Certificates, letters of representation, Free sales declarations and supporting the invoicing process to ensure the timely payments of customer accounts to enable future sales order processing.

• Processing customer complaints

• Overseeing minor changes to customer product requirements, such as labels and packaging via the company change request process.