We are looking to recruit a number of experienced inbound Customer Service Advisors for an Award-winning client based in Sunderland. The ideal candidate should have telesales experience and provide excellent customer service and have an excellent telephone manner. Successful candidates have an opportunity to progress to a permanent role after an initial 12-week period. In return for this, you can expect to work in a friendly environment with onsite facilities such as free breakfast when working weekends, desk massages, family fun days, an annual ball invitation and subsidised canteen prices. Your main responsibilities include: - * Receive inbound calls from new and existing customers * Build an excellent rapport, understanding their needs in a professional manner * Understand and upsell the company products * Data entry and information gathering * Ability to work to KPI'S * IT literate and attention to detail * Experience of working within a call centre environment is desirable * Maintaining high customer service and show enthusiasm Our client's opening hours are 8am to 10pm Monday to Friday, 8am to 6pm on Saturdays and 9am-5pm on a Sunday, therefore full flexibility is required for these hours. You will be working full time on a flexible shift pattern - rota will be given 6 weeks in advance The rate of pay meets minimum national wage. All candidates must be able to pass a criminal and financial background check prior start date The start date's for these are 13th August & 28th August