Customer Support (Development) Trainer - 12 month FTC

Location: Hybrid working - Home and Brighton BN1

Hours: 37.5 hours Monday to Friday

Salary: £30,158 per annum

Initial Term: 12 months

Job Description

Our client is looking for an experienced Customer Service Trainer, Training Designer or L&D Practitioner who will work closely with a team of trainers, coaching and supporting them to design and deliver exceptional training to all Customer Support new starters and to design and delivery upskilling to develop the contact centre team.

Responsibilities

• Support, assess and coach the department trainers to enable effective learning and development
• Evaluate and assess the effectiveness of the learning material and identify requirements for continuous improvement
• Delivery of learning materials
• Develop a flexible and multi-skilled training team increasing capability to deliver a range of learning solutions and improve customer and learner experience

Essential & Desirable Criteria

Know How

• CIPD qualification in Learning & Development or equivalent
• Understanding and practical experience of adult learning and development techniques and methodologies, gained through extensive experience as a trainer/HR professional
• Extensive coaching experience
• Knowledge of customer service call handling techniques
• Understanding of differing learning styles and approaches to deliver both technical and behavioural learning

Problem Solving

• Think on feet and react quickly and effectively in learning environments
• Evaluate the effectiveness of all learning and development and adapt approach as required
• Knowledge of identifying and embedding continuous improvement

Person Specification

• Proactive and flexible
• Ability to prioritise and use initiative
• Problem solving and analytical skills
• Communication skills at all levels
• Personable and a team player

Salary & Benefits

• Starting salary of £30,158
• 25 days annual leave
• Flexible working arrangements
• Development opportunities

Interested Apply Now !!!