1/2/2018 2:47:37 PM
GBP
YEAR
0
18500
FULL_TIME
237491/001
England
Essex
Romford

Customer Care Consultant

Essex - Romford
Up to £18500 per annum
Permanent
Start Date: 29/01/2018

As Customer Care Consultant you will be handling inbound calls from customers and accurately screening pre-existing medical conditions in order to produce policy quotes and resolving customer queries in the first instance whilst adhering to FCA regulations.

Key Responsibilities include

* To effectively handle inbound calls regarding medical travel insurance.
* To manage customer service enquiries in alignment with our customer service goals.
* To assist the Sales department in taking over flow sales calls.
* Accurate screening of customers pre-existing medical conditions.
* Learn and develop skills in order to assist other areas of the Customer Care department..
* Adhere to FCA regulations at all times

The Ideal Candidates will be;

* Experience within a Call Centre environment in a similar role.
* Experience in dealing with Customer complaints both verbal and written is desirable.
* Use of Live Chat or a similar system is desirable.
* Excellent communication skills, both written and verbal..
* Professional telephone manner.
* Competent level in Excel, Word and Internet.
Job Reference:237491/001

Apply

Janet Griffiths

Recruitment Consultant

Tel
01708 220023
Email
Click to email