Job Specification
POSITION: Customer Advisor
LOCATION: Denbighshire
HOURS: Monday - Friday
SALARY: £NEG DEO
REF: HRGO7
I am currently looking for an experience Customer Service Advisor who ideally has experience within a fast pace manufacturing environment.
Duties:
- Order Processing for emailed, faxed, Tooling/Prototype or inter-company orders.
- Tracking of customers' orders progress and send updates on delays to customers proactively.
- Interrogation of the information system for delivery, quantity and quality issues.
- Keep records of delivery performance and generic satisfaction level of customer portfolio.
- Validation of information with all departments involved before communication to customer (when needed e.g., fast moving situation);
- Communication of order status to customer via telephone and e-mail.
- Reporting of issues and risks to sales, quality, dispatch and technical department.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Raise delivery notes in support to dispatch department when needed.
- Invoice customers, send invoices (post/email) and chase payments in case needed.
- Verify periodically with sales customers trade agreements, price list, requirement.
- Keep the system updated with all relevant information about customer (trade agreements, price list, requirements).
- Process sample order to customers or other company branches.
- Follow-up along sales of quotations, specific projects and any specific activity related to customers.
- Follow-up tickets and internal request to other departments.
- Verification with customers and company of express shipment requests.
- Main point of contact between different departments (technical, supply chain, finance, planning, quality) and therefore among the main task there is that of keeping internal communication on issues active.
- Keep track of transport cost (both standard and express).
- Check level of item stock before dispatch in case stock is not available check internally with planning and return to the customer. When material is available proceed with giving instruction to warehouse for dispatch.
Skills and Experience:
- Previous experience with a manufacturing environment
- Excellent communication skills
- Good knowledge of Microsoft.
- Able to prioritise workload and multitask.
Please call Nicola at HRGO recruitment for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk