A great opportunity has arisen for a Customer Account Executive for a fantastic company in Highbridge

Office based, Monday to Friday 9-5 (slight flexibility around the timings could be 8.30-4.30 or 9.30-5.

£19- £22k

Reporting to the Customer Services Manager, the Customer Account Executive will be the central point of contact for all client communication. The CAE will be responsible for ensuring the delivery of exceptional levels of customer service. Coordinating the activities required to complete the contract on time and within budget. Ensuring excellent communication within the Company and with customers.

Responsibilities

• The point of operational escalation, supporting the resolution of issues while ensuring the Company's commercial interests are preserved;

• Responsible for the progress of contracts. Monitoring new contracts and incomplete orders ensuring that any issues are resolved promptly;

• Maintaining and improving customer service levels;

• Liaising with project managers, surveyors, planning, internal and external fitting teams and other departments as necessary. Proactively ensuring that all are progressing as required;

• Liaising with the Customer Services Manager regarding any changes to the Fit/Delivery Schedules, ensuring that changes can be accommodated;

• Monitoring planning applications to ensure they are all registered and are progressing through communication with Planning Department;

• Raise and administer purchase orders for planning, surveys, structural calcs, SAP's, tool hire and sub contractors as required;

• To undertake a monthly review of all contracts and report on progress, issues & costs;

• Report weekly & monthly on specific elements of the contract - e.g. status of finals / contracts on site in conjunction with the Project Managers;

• Consistently and accurately updating the company's bespoke software throughout the Contract and into After Sales Service;

• After sales service: recording and processing remedials as required;

• Answering the telephone, monitoring emails and dealing with enquiries in a timely efficient manner; and

• Archiving and filing of customer files on completion of contracts.

Essential Skills and Experience

• Proven customer service experience or account / Executive / management experience;

• Able to demonstrate through actions, a high level of professionalism, integrity and commitment;

• Motivated self-starter who is proactive in their approach;

• Ability to maintain accurate records and file notes;

• Strong administration and organisational skills;

• Ability to manage conflicting priorities, calmly and pragmatically,

• Articulate, able to generate excellent working relationships across the Company at all levels and be an effective communicator;

• Excellent communication skills via email, telephone and face to face; and

• Excellent ICT skills including Microsoft Office applications and bespoke software.