We are looking for a Complaints Officer for a public-sector organisation based in Oxford. This is a temporary role for around 3 months.

As a Complaints Officer, you will be:

· Acting as Complaints Officer for Local Authorities Social Service Complaints Regulations 2006, and the Children's Act 1989 Representations Procedure Regulations 2006
· Liaising with other teams to assist with complaints received via the Local Government and Social Care Ombudsman to minimise risk of any maladministration
· Advising and assisting managers to achieve resolutions for difficult corporate and statutory complaints
· Provide information to the Complaints Manager on outcomes from complaints to assist with quality assurance and to inform continuous improvement cycles

You will need to have:

· Knowledge of relevant legislation and policies
· Experience with handling complex issues and/or complaints
· The ability to use spreadsheets and databases to analyse and report on data, trends and themes
· A degree/professional qualification or relevant experience

The ideal candidate will have a flexible approach to working hours and the provision of out of hours advice.
If you feel you are the right fit for this role, please forward your CV with the relevant contact details so we can get in touch.

Ref: MA5125391
Role: Complaints Officer
Salary: £20 to £29 per hour
Hours: 37 hours per week
Duration: 3 months
Location: Oxford