The Client Support Executive is an exciting opportunity to join our clients, Client Services department based in their Marlow office. We are looking for an account manager who thrives on giving a high level of customer service. The aim is to establish long-term working relationships with clients in order to provide market-leading service provision. This includes providing feedback on psychometric assessments, delivering tutorials, providing online demonstrations, answering queries on our assessments and systems, and managing client projects. We are looking for someone who is able to create and maintain goodwill, retention and sales opportunities within the Company's existing client base, by having effective conversations each day with clients. This includes proactively identifying client needs and ensuring that these are met with the objective of maximising the Company's profit and delighting our customers. This is a client-facing role which requires the highest levels of professionalism at all times. Essential Skills * The ability to engage with and influence clients * High level of interpersonal skills * Excellent time management * Ability to work on own initiative * Organisational skills * Ability to manage varying tasks under pressure * Excellent written and verbal communication skills * Able to build rapport easily The following would also be an asset * Account Management or HR experience * Commercial experience * Confident telephone manner * Project planning and effectiveness