We are looking for an experience Client Services Manager, with approx. 5 years' experience in Banking/Financial Services in the Operations/Client Service Area.

• Fundamental experience in complaints management and reporting.

• Strong Knowledge of Nostro Reconciliation and investigations

• Fundamental experience in Front to Back Operations process flow and end to end client service.

• Understanding of the Payments sphere: SWIFT payment messages, CHAPS, FPS and BACS, Direct Debits, Card Management and Internet Banking.

• Sound Understanding of implementation and management of risk controls.

• Demonstrate awareness of standard business practices and an ability to quickly understand the business such as produces and services; its internal systems, processes, and procedures, and its relevant external influences (competitors, laws and regulations, market conditions, etc.)

• People management skills at a team level

• Experience of the development and production of detailed MI, with the ability to distinguish key information and trends in details to driver performance outcomes.

• Maintain legal documentation of clients and transactions

• Ensure Complaints Handling processing is stringently managed in accordance with policy and procedure and FCA timescales

• Identify areas of operational risk and implement sound controls to ensure that risks are managed effectively in the day to day running of the Client Services Function.

• Nostro reconciliation and investigations are effectively managed daily in accordance with the Bank procedure.

SKILLS

• Flexcube

• SWIFT

• Intelli-match or similar confirmation matching systems experience

• SOLID MS Office skills.