Job Description

Position: Client Contact Advisor

Location: Birkenhead

Hours: Monday - Friday 9.00am-5.30pm 37.5 Hours per week

Salary: £20,000 P/A + Monthly Bonus Scheme

Due to growth and success, we are currently looking for several enthusiastic well driven individuals to work for a well establish Construction Consultancy Company.

The ideal candidate will have excellent communication and customer service skills along with accurate data entry and Microsoft Office knowledge, previous background in retail, hospitality or call centre experience is ideal, as full training is given.

What the company offer:

• Modern office environment, easily accessible with local transport links within walking distance

• In-house training and on-going career development

• 25 days holiday leading to 28 + bank holidays

• Cycle to work scheme

• Loans available

• Life Assurance

• Private Medical

• Pension company contribution 4 %

• Flexibility to work from home after qualifying period

About the role:

• Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for our customers

• Interacting directly with customers through our internal systems to answer queries on project information and report directly back to clients

• Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations

• Achieving KPI targets around project volume, quality of data gathered and call time and dials

• Liaising with other colleagues within the business

• Building relationships with contacts within the construction industry

About you:

• An excellent telephone manner is essential as is the ability to confidently communicate at all levels

• Good written and verbal communication skills as well as attention to detail

• Attention to detail

• Strong planning, organisation, and time management skills

• Be computer savvy - as you will be expected to use their bespoke CMS system

• Determined to exceed targets and objections

This is a fantastic role to join an ever growing organisation. Offering a variety of internal development opportunities for those seeking a new challenge . To apply please forward your current CV to laurab@hrgoliverpool.co.uk or call 0151 347 1110 to discuss in more detail