Patient Ambassador

HRGO are working with an amazing client and looking for an Patient Ambassador to help ensure all cleaning and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed work schedules and SLA's.

This role covers all inpatient areas with a requirement to ensure appropriate staffing levels are always maintained and duties are always carried out safely and in a courteous manner. To act as the conduit between senior ward-based nursing staff and the services provided by Serco within set areas.

Role Essentials:

• Supervise, co-ordinate, motivate, train and work with all agreed services to provide an efficient, quality service to patients
• Ensure that all service areas are appropriately resourced to deliver the required standards and for core activities to be completed as per daily schedules
• Ensure the ward hosts, cleaning assistants, back of house catering assistants, porters and retail catering assistants report for duty in good time and are presented in a clean and tidy manner
• Ensure that meal orders are captured and uploaded by the host in good time for service delivery
• Monitor cleaning and catering services against set criteria and operating standards
• Ensure Food Safety HACCP documentation and cleaning schedules are completed correctly
• Provide on the job training and arrange a buddy for new starters or staff returning to work after long period of absence
• Ensure that any customer complaints are promptly dealt with and action taken to prevent re-occurrence
• Ensure positive feedback is shared with the ward teams
• Provide feedback and additional training to staff should they fail to deliver to the required standard
• Ensure agreed ward stock levels are maintained for each designated service area and working in line with targets given.
• Ensure the sickness and absence policy is complied with and completion of relevant documentation including return to work
• Ensure that all Company issued equipment is used safely and in accordance with regulations and company policies.
• Comply with all Health and Safety legislation which is laid out in the company's Health and safety manual, (COSHH procedures, risk assessments and manual handling, etc)
• Report all maintenance issues and hazards via the Trust Helpdesk and advise your line manager

Train and develop your team as required by the company and legislation to include Induction, Health and safety and skills, infection control and check that your team are aware of these requirements and are working in accordance with them.

• Perform any reasonable and practical instructions as requested by the management appropriate to the needs of the hospital.

Essential:

- This is a physical role, and the post-holder will be required to be mobile for most of their working day with manual handling being necessary to lift / carry / operate cleaning machinery

- Ability to achieve BICSc qualification

- Food safety certification to level 3 and COSHH

- Ability to read, write and converse clearly in English

- Good IT Skills

- Previous experience working within catering and/or cleaning environment/industry would be fantastic

- Supervisory experience

- Ability to proactively manage risks within the workplace

Pay £11.90 per hour

Hours of work: between 0700-2000

37 hours a week

If you think this role could be of interest then please send your CV to Claire Turner at HRGO.