Fantastic opportunity with a client based in Sunderland as they look to recruit a Claims Negotiator to their friendly team. Due to expansion plans this is a very exciting time to join the business as they anticipate another successful year.

Key Responsibilities include:

• Be the point of contact for customers in the reporting of claims, ensuring they receive prompt and accurate advice and information on how the client can deal with this on their behalf.

• Advising clients of their options in relation to replacement vehicles, repairs and any injury which may have been sustained.

• Loading all gathered information accurately onto the relevant systems and maintaining records with up to date information.

• Ensure all required documentation in support of the claim are dealt with and dispatched to the relevant parties without delay.

• Negotiate with insurers as required in relation to all aspects of the claim.

• Dispatch claims cheques as a matter of priority and on day of receipt.

• Maintaining a diary system for all outstanding claims and ensuring these are chased regularly, keeping customers informed of progress.

• Discussing options, and giving advice, throughout the claim to enable the client to receive the best possible outcome/settlement.

About You:

• Insurance/claims management knowledge

• Proclaim experience

• An Excellent telephone manner

• Can work to your own initiative or as part of a team

• Looking for a career

• Able to work professionally at all time but have fun when you are doing it