Great opportunity for those looking to develop their skills and experiences!

Job Title: Emergency Call Handler

Location: Bedford

Hourly Pay Rate / Hours :

• Weekdays 06.00 to 20.00 £10.40
• Nights 20.00 to 06.00 and Saturdays £13.62
• Sundays and Bank Holidays £17.05

(Please only apply if you are flexible to be able to cover all shift patterns, which includes Nights and Weekends.)

HRGO are currently recruiting for an Emergency Call Handler on behalf of a Public Sector health organisation based in Norwich. This is a temporary position with the possibility of becoming permanent for the right candidate.

Qualifications

• 4 GCSEs at grade C or above (or an equivalent qualification) including English
• Computer literate

Experience Required

• Previous call centre environment
• Understanding of medical terminology
• Customer service experience
• Excellent listening skills
• Remain calm under pressure
• Handle traumatic, emotional and distressing situations
• The ability to manage and support others during times of crisis -most commonly during an emergency call

Parking on site is available.

Do you want to be part of a team of Call Handlers responding to all incoming telephone calls, giving emergency calls priority over non-emergency calls; on a 24/7 basis, working rotating shifts basis.

If so, please click Apply Now!