Full time positions 40 hours per week Shifts; Monday to Sunday between 07.00am & 10pm £7.38 per hour to £7.83 per hour HRGO are working with a well known local Call Centre who, due to continued growth, require multiple Customer Service Advisers to join their dynamic team based in Birkenhead. You will predominantly be responsible for taking inbound calls and dealing with customer enquiries. About the company: Our client is a large employer based in the heart of Birkenhead and has grown its team largely through promoting from within, with many of their Managers and Support teams starting in Mobile Phone Adviser positions. They have a wide range of roles which can help you to develop your talents and a career that suits you perfectly through regular development reviews, Talent Development Programs, Training and Development Programs and Specialist Leadership Training. About the role: * Handling all customer enquiries both by telephone (inbound) and by email * Account administration on contracts * Basic fault-finding skills, require you to ask questions and listen well to answers * Provide customers with product and service information * Follow up customer calls where necessary About you: * Excellent telephone manner and clear verbal communication skills * Excellent listening and questioning skills * Ability to objection handle and manage customer conflicts * You will have a positive personality who enjoys working with customers and building a good relationship Additional Benefits: * Weekly pay every Friday * Your birthday off - when you successfully complete your 13 week probation * £7.83 p/h + Attendance & Quality Bonus * 28 days holiday entitlement * Company Pension plan * Free Limited On site Parking available * On site Cafe at both Locations If you are interested in the above then please get in touch on the details below. If not but you are available for work, then feel free to get in touch as we may have different assignments which are right for you. Call 0151 347 1110 to arrange an interview or email your CV to tcc@hrgoliverpool.co.uk