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Call Centre Agent

In or around this area

Crawley

Job Reference

245134/001

Salary

up to £20000 per annum, Commission

Job Description

Call Centre Agent

Job posted by: Aaron West
Call Centre role has come available working for a company who proudly works as part of the biggest telecoms company across the country and has done for 15+ years! Basic Salary starts at £17,000, increasing to £20,000 depending on experience, realistic OTE of £28,400 however the commission is uncapped. Duties and Responsibilities * Work with the Field and Specialist Teams and create leads and make appointments for these teams as determined by the business. * Make outbound calls to our extensive customer base in order to generate leads and Services such as Calls, Lines, Internet Access and Mobile Telephones. * Regularly achieve targets. * Build strong customer relationships. * Use appropriate computer systems * Build strong customer relationships * Ensure Customer Satisfaction is achieved in all our dealings with the customer. * Keep yourself informed on any changes to the product and services portfolio and any changes in pricing. * Work such hours as are required to meet the responsibilities of your role and to maintain the service necessary to meet our customer expectations. Required Skills and Abilities * Strong Relationship building skills * Ability to identify and generate new business. * Must be capable of prioritisation of multiple tasks * Ability to work harmoniously and effectively as part of a team * Proficient in MS Word, MS PowerPoint, MS Excel and MS Outlook * Be driven and determined * Self Motivated * Ability to communicate at all levels * Flexible approach to meet the business requirements * Display a sound knowledge, understanding and empathy of a customer's business and own problems until fully resolved. This is your opportunity to build yourself a fantastic career working in the sales and telecoms industry. Progression is guaranteed and hard work is rewarded.

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