FULL TIME - FULL FLEX POSITIONS ONLY
TEMP TO PERM ROLES
Subject to a satisfactory DBS check
Location: Knowsley / Kirkby
Job Description
For this role you will be responsible for handling queries from those contacting helpline based services across a range of behaviour change services and subject matters. You will be required to communicate effectively with service users of all ages and backgrounds, conveying information and tailoring support specific to caller's needs, age and understanding. You will be expected to communicate with them across a range of contact channels including email, voice, webchat, SMS and social media. Excellent communication skills and a professional telephone manner is essential as well as being able to use a broad range of social media platforms. Contact / call centre experience is also essential while experience in a medical/health background is highly desirable
What's in it for you?
Apply online or send your CV direct to serco@hrgoliverpool.co.uk. Alternatively you can call us on 0151 203 1757 and ask for Ellis
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