Twilight hours - Business Advisor

My client are looking for 4 new Business Advsiors to join their Twilight Team on a temp to perm basis.

Hours 02.00am to 09.00am

Pay rate: £9.23 per hour

Job Description

To manage and deliver excellent customer service to a portfolio of customers. Ensuring their needs and expectations are met in line with the SLA.

• Responsible for delivering a high level of customer service, ensuring the SLA and targets are met.

• Proactively ensuring that all matters in relation to fulfilment, customer enquires and c.net are successfully resolved at first point of contact.

• Maintain regular contact with customers and suppliers. Keeping them up to date with bookings.

• Resolve all queries within a timely manner: rate enquiries, invoice adjustments, system changes.

• Maintain and establish relationships with your key customers.

• Ensuring all roles are distributed to the relevant suppliers.

• Manage no shows, backfills and communicate cancellations to our clients and suppliers.

Experience required:

• Experience in working in a similar position (customer service, booking agent).

• Customer service exp.

• Able to answer a large volume of calls.

• Manage to priorities and manage own work load.

• This can be a fast pace job - able to work under pressure.

• Strong administration skills

• Good communication skills

• Team player with flexibility and confident approach to work.