Billing Assistant- Temp to Permanent position.

Hours: Monday to Friday: 08:30 - 17:30.

Building key relationships across the business to ensure that all orders are entered correctly into the billing system throughout the month to allow for an accurate and timely invoice to be produced for each customer.

Responsibilities include

* Ensure the timely and accurate addition of new charges to the billing system in line with contract information.

* Import and analyse data from suppliers into the billing system.

* Ensure the timely and accurate production of monthly bill runs.

* Maintain the billing platform to ensure accuracy of automated billing processes.

* Analyse large volumes of data to create bespoke reports.

* On-boarding new customers and new suppliers into the billing platform

* Provide analytical support to resolve customer queries, enabling colleagues to provide excellent customer service.

* Assist and support various billing projects as required.

Key relationships:

* Customer Services Team (Internal)

Liaising on a regular basis regarding queries relating to customer orders to ensure that the full billing requirements are understood.

* Commercial Team (Internal)

Partnering with the commercial team on all matters relating to Mobile Network Operators; including on boarding new networks and solving issues with existing ones.

* Sales Team (Internal)

Working with the Sales team you will need to understand any bespoke billing requirements to ensure that details are captured in the billing system correctly to issue accurate bills.

* Mobile Network Operators (External)

Engage with Mobile Network Operators to resolve any discrepancies in the monthly billing data provided.

* Third Party Billing Providers (External)

As the billing system itself is supplied by a third party, engagement with the support team is vital to ensure that any issues are flagged and resolved as quickly as possible.

* Customers (External)

Answering customer queries through the Zendesk platform relating to invoices which have been issued.