HRGO are currently recruiting an experienced Administrator in Manchester.

This is a temporary ongoing position and to start on an immediate basis but for the right person this will lead to a permanent role.

MAIN DUTIES AND RESPONSIBILITIES:

• Manage passenger/client correspondence throughout the complaint life cycle
• Respond promptly to requests for information from Client and Management team
• Ensure that the business maintains adherence to the relevant complaint handling timescales
• Liaise with the Operational Teams, to assist in the early resolution and logging of complaints
• Investigate and resolve formal complaints within agreed SLA
• Manage all correspondence
• Provide accurate analysis of all feedback
• Ensure the accurate recording of all feedback
• Deputise for Quality Health & Safety Manager if required
• Carry out any reasonable task requested in particular, supporting the Office Administration team when required.

PERSON SPECIFICATION:

• Good interpersonal skills
• Excellent organisational and communication skills
• A customer focused outlook
• A positive, self-motivated character and an ability to work as part of a team
• Experience in dealing with written / verbal complaints is essential, including the extraction and identification of issues and required outcomes in order to provide suitable written responses and resolutions
• Experience of using Microsoft Word and Outlook and Excel
• Excellent literary skills and customer service skills
• Ability to demonstrate empathy when dealing with passengers

This is temporary assignment with the possibility of this leading to a permanent position, all applicants will be subject to additional client compliance requirements.