Job Specification

Position: Administrator

Location: Knowsley

Hours: Monday - Friday 9am-5pm

Salary: £334.12 per week

We are looking for a strong administrator with fast and accurate data entry skills who will support the sales department processing orders and assisting customer with queries.

Duties

• Accurate order entry, switch selling of out of stock and expediting of orders
• Work effectively under instruction of the relevant Team Leader with a concentration on order entry quality and all aspects of sales processing, and order management
• Back order management
• Order allocation management
• Daily haulier checks
• Courtesy calls and spot checking customer satisfaction
• Updating and on-going maintenance of CRM with customer contact details for e-shots and mailing campaigns
• Supporting sales projects, including assistance in mail shot activity
• Perform daily administrative tasks for the team(s) as communicated by the Team Leader
• Develop customer relationships and provide excellent customer service while fulfilling the overall needs of customers, sales team, and the company
• Attend training and develop relevant knowledge, techniques and skills and work within company procedures and policies at all times
• Any other reasonable ad hoc tasks as required from time to time by Management

Accountability's and Performance measures

• Achieves daily order entry volumes
• Timely and accurate order entry
• Continually improving accuracy of administrative work
• Provision of a timely and efficient customer service support
• Grade A - C in GCSE Maths and English or equivalent
• Demonstrable administrative and data entry experience (essential)
• Experience of working in a sales environment
• Computer literate and skilled in the use of MS Office (Excel, Word, and Outlook) and the ability to learn software
• Excellent data entry and administration skills, with high levels of accuracy and attention to detail
• Ability to process tasks through established procedures
• Be able to work quickly and accurately, often to deadlines and under pressure

This role is temporary with a possibility of going permanent for the right candidate.

Please call Nicola for more information on 0151 3471110or email nicola.evans@hrgo.co.uk