Our client is looking for an administrator on a temp to perm basis.

Reporting to: Global Customer Support Managers

Location: Head Office - Wigston, Leicester UK

Purpose of Role

The main purpose of this role is to support our Global Customer Support team by purchasing a range of products for our diverse customer base and ensuring timely delivery to meet demand. The role is a key point of contact between internal/external customers and our suppliers. You will be providing regular updates on order status by giving regular updates to all relevant parties.

Role Responsibilities

• Processing orders received through to shipping.
• Answering questions regarding orders.
• Tracking orders and investigating shipping delays.
• Updating orders and purchase order records.
• Obtain additional documentation to support the order.
• Referring complex cases to Global Customer Service Managers.

• Be comfortable working in a team or on your own initiative and will be willing to go the extra mile for clients and colleagues
• Be emotionally intelligent with a sympathetic and professional manner
• Pre-empt problems and identify solutions
• Be assured, confident and presentable
• Be able to hold the respect and confidence of your colleagues
• Possess excellent interpersonal skills
• Demonstrate a pro-active approach to your work
• Be very well organised and able to prioritise
• Have excellent attention to detail

In order to be successful in this role, we ask that you:

• Have excellent customer service skills.
• Computer literacy (mainly Microsoft packages).
• Data entry skills for accurately updating customer records.
• Organisation skills for managing different customer cases simultaneously.

We will provide full training, technical and specialist support so you'll soon become an expert in delivering bespoke solutions.

Please apply many thanks