An exciting opportunity has arisen for An Adjusting Leader , (Open to location) for a large insurance /loss adjusters company that provide property claim handling and claims workflow technologies to insurers, brokers and other property service organisations across the UK.
The role offers a rare opportunity for an experienced loss adjuster to assist the growth and development of a young but established loss adjusting team.
The role involves visiting policyholder's houses for domestic, light commercial and complex claims and assisting with the management and development of the team.
37.5 hour week
Key Accountabilities:
Managing a caseload of losses from post triage to closure (evidencing cost control and excellent customer service)
Managing claims to encourage excellent customer outcomes and reducing customer detriment.
Negotiating large settlements with policyholders on complex claims.
Using technology such as scoping tools/ video technology.
Report writing - Comfortable writing and reviewing detailed reports including repudiations and handling complaints.
Identifying recovery/ contribution/ fraud and underwriting concerns and feeding this into the necessary areas.
Assisting in managing and developing a small, experienced team of home based loss adjusters.
Deputising for the Head of Adjusting where necessary.
Department training including individual case studies/ accompanied visits for claims staff/ management.
Completing 121's/ accompanied visits with the team.
Reviewing MI performance with a good standard of IT skills including Excel.
Prioritising work - working with the CCA auditor to ensure audits/necessary checks are completed monthly.
Complaint escalation- comfortable dealing with complaints and revisiting where required and understanding and adhering to the FOS guidelines and procedures.
Innovation - reviewing processes to implement efficiencies/ necessary changes.
Surge solution - being able to attend flood/ necessary flood areas when possible to assist policyholders.
Flexibility with travel - complex claims will at times require travel if outside of the immediate area.
Building relationships with other areas to promote the CCA team.
Comfortable challenging suppliers where necessary and experienced dealing with complaints/ escalations.
Authorising team members payments/ amending/ reviewing reserves where exceeding team members limits.
This client offers fantastic benefits
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