Fluent MANDARIN is ESSENTIAL FOR THIS POSITION

Dealing with the deposit, remittance, Bureau de Change business, customer enquiries, assisting with customers' periodic review, collecting information of AML transaction queries for AML Team and assisting with GDPR, SCV and PSD2 project.

Main Responsibilities & Accountabilities:

• To create and maintain accurate client information and static data on internal systems.

• Process the opening and closing of personal and business flexible accounts and fixed deposits accounts.

• Handle cash deposit and cash withdrawal. Safe keep the cashbox and do cash count daily.

• Process Inward Remittance (IRM) and Outward Remittance (ORM) transactions.

• Process Cashier Order/Demand Draft (CO/ DD) business.

• Process Bureau De Change business.

• Process internet banking business.

• To maintain customer files by compiling available information and consolidating into GoldTier and FOVA Systems.

• Filing.

• AML Suspension Reporting.

• Customer accounts activity review.

• Handling customers enquiries and complaints.

• Internal and external reports.

• Bank statement and other leaflets posting.

• Assist in the resolution of compliance problems following appropriate internal processes.

• Assist with GDPR, PSD2 and other project work when required.

• Generate and verify SCV File information.

• Conduct daily basic CASS review operation in accordance with established "policies".

• Other duties as assigned.

Skills Required:

• Good Microsoft Office skills.

• Good organizational ability and attention to detail.

• Good interpersonal skills with the ability to communicate with people from different departments.

• The ability to priorities tasks and delegate when necessary.

• Accurate reporting skills.

• Good team player.

• Bilingual: English/Mandarin is ESSENTIAL.