1st Line - IT Support Desk


Essex
£25000 - £27000 per annum
Permanent
Job Reference
247228/001

Job Title: IT Support

Reporting to: Infrastructure & Systems Team Leader

This role will form part of the MIS Support team and will be responsible for the provision of all the required Desktop Support related services.

Main Duties and Responsibilities:

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Install, configure and support of all the required Laptops and Desktop components and peripherals.
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The provision of IT support 1st line to the 200+ user base.
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Maintain User accounts (Active Directory)
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Provision of weekend, after hours on-site as well as on-call remote support.

Work Based Skills

Essential: A combination of skills or experience in the area's listed below will be considered.

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Active Directory Administration
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Microsoft Office 2013 /365
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Microsoft Outlook 2013
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Citrix XenApp /RDS

Personal Attributes:

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Excellent communication skills. (both verbal and written)
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Strong analytical and problem-solving skills.
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Must be able to work effectively as part of a team as well as an individual.
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Great interpersonal skills.
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Good listening skills.
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Excellent organisational and time management skills.
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Consistently flexible and enthusiastic approach towards work.
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Commitment to providing consistently excellent support.

Please note Hours

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Monday 8am to 4.30pm
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Days - 8.45am - 5.30pm
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Late shift from 10.30 am - 7pm
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Weekends are on a ROTA basis.

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