We are currently seeking Inbound Customer Service Representatives to join an exciting new contract working on behalf of a well known Online Fashion/Home retailer.

These are full time positions working 35 hours per week between 8am-8pm Monday-Sunday on a rota basis (Weekly Pay). The roles are all temp-perm and are long term positions for those seeking a change in career or new exciting opportunity.

Role

• Within the role you will be required to ensue that a consistent and high quality customer experience is delivered to all customers
• Processing telephone orders and handling all after sales enquiries including delivery issues, account enquiries and returns process
• Proficient in using a variety of communication methods of customer communication as will include telephone, social media, live chat and emails
• Maintaining a positive and personalised relationship with customers to ensure repeat business
• Identifying and escalating any issues to management
• Complying with applicable regulations
• Contacting customers to resolve and queries and complaints in order to resolve any outstanding issues
• Liaising with other internal department on behalf of customers

Skills/ Experience

We are looking for previous experience of dealing with customers both verbal and written and experience of working within a customer centred environment. Must also be proficient in Microsoft Office Suites and strong computer skills

You will be

• Adaptable and ready to handle all queries
• Organised and good attention to detail
• Empathetic and patient as well as positive and enthusiastic

Positions are due to start October initial 4 week paid training . Roles will be subject to a Satisfactory Credit check due to regulations within the campaign. To apply please register with us at www.hrgo.co.uk/register upon completion of this please contact us on 0151 203 1757 to advise or email us at cv@calladvisor.co.uk.