Location: Crawley

Sector: 111 Call handler

Pay Rate: £10.09-17.15 depending on shifts

Hours: Full time! Shifts on a rota. 24/7 365 role with a mixture of days, lates & nights. A

Main duties:

• Receive requests for assistance, treatment or care.
• Communicate and interact with others effectively
• Receive and record information accurately on the organisations computer systems
• Provide Instructions to callers based on a triage outcome
• Deal with highly emotional, verbally aggressive, abusive or threatening
  callers and defuse such situations when appropriate

What skills and experience you should have?

• Call Centre experience
• Clear telephone voice
• Good telephone manner
• 4 GCSEs at grade C or above (or an equivalent qualification) including English
• RSA Level 3, (or equivalent keyboard skill)

Benefits:

• Holiday accrued weekly
• Paid training provided
• Parking available on site

• How to apply:To apply for the role please submit your CV.