Call Centre Jobs In Birkenhead - Find a Job with HR GO Recruitment
Call centre staff deserve mounds of respect. You deal with new people all the time, so you can never predict what they will bring to the table. Call us to find out more, or apply online.
The Contact Company is more than a call centre, more than a customer service provider and more than an external consultant. We work as trusted partners, dedicated to providing customers with the best possible service.
Kingsgate, Tower Wharf, Birkenhead CH41 1LH
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A customer care agent must always place customers’ wishes before their own. And we all know how people can lash out at telesales agents. All of this, while you’re simply doing your job. But it’s fulfilling too. What better feeling is there than hearing a satisfied customer thanking you for solving a problem? With the necessary skills each call may be a little easier and end with both you and the client smiling.
Benefits
You’ll be happy to know work benefits soar when you switch to factory jobs. Because of the risks attached to the job and the strict guidelines put in place over the years, employers now provide:
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After 12 months service you will receive an extra day’s holiday on your birthday
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Discounted Gym membership with Invigor8 or Liverpool Lifestyles
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Free parking on first come first served basis
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5% off Love to shop vouchers
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15% discount card for East Z East
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Employee of the month
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Employee of the year
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This makes it a wise short and long term work option
Been with HR GO for 2 months now and can honestly say they are a good agency to work for. Nothing is to big an ask or too much of a problem. Always willing to go that extra bit further to support you. Very happy with my experience.
Bethany Rylands
The recruitment/registration process was efficient and professional. I was given a thorough overview of my assignment as well as a detailed job description so there were no surprises there. Overall, I’m very impressed and cannot recommend HR GO Liverpool highly enough.
Ian Penney
Worked for HR GO as a Customer Advisor in TCC. The team was always friendly and were always there to assist with any issues- not that I had many in the 11 months I was there. My interview process was very swift and straight forward. I would recommend them to anyone.
Suleiman Opaluwa
Select these skills below to see how they can really have a positive effect.
Staying Patient
Don’t expect everything to go smoothly and when they don’t, be prepared to take a while to get to the resolution:
- A client may decide to vent his or her frustration
- Helping clients step by step can feel tedious
- You may have to answer the same questions multiple times
To experience job satisfaction, you need a realistic expectation of what’s to come. And in all these possible scenarios, patience is essential.
Listening Well
Note that listening goes one step further than hearing. View each word you hear on the call, as a clue to solve a mystery. This requires attention to detail and taking in every word:
- If you’re discussing a problem, try reading between the lines to get to the true source of the frustration fast.
- Don’t let people repeat information. This will aggravate them and turn an ordinary call into a conflict situation.
A smart tool is to have pen and paper ready at all times, so you can take notes while you listen.
Making Plans When There Aren’t Any
And what if you realise what the person needs? Are you able to change the situation?
Yes, sales and customer services involve set rules & guidelines. But don’t hide behind these or let them limit you. Be creative. When you see a solution, act on it. That’s how you really help and taking initiative transforms a call agent into a manager.
Can You Multi-task?
You can see all these tasks go far beyond following a scripted dialogue:
- Can you listen while you write?
- Can you respond while entering data?
- Can you keep someone calm on the line while you search for information?
It will be wise to practice these actions before entering your first contact centre job. You don’t want to feel flustered on that first call.